Enterprise Rent-A-Car
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Economical car rental services for leisure travelers worldwide
About Enterprise Rent-A-Car
Enterprise Rent-A-Car is the largest car rental company in the world, measured by revenue, employees, and fleet size. Founded in 1957 in St. Louis, Missouri, by Jack C. Taylor, the company initially built its reputation by replacing customers' cars while theirs were being repaired, pioneering the "replacement rental" market. Today, as the flagship brand of Enterprise Holdings, it dominates both neighborhood and airport rental markets, serving leisure and business travelers alike.
Detailed Review
Rental Experience
Booking & Customer Service
Enterprise's defining feature is its exceptional customer service, famously encapsulated in the "We'll pick you up" promise. The booking process is seamless via their website, app, or phone, and local branch service is a major differentiator. For airport locations, shuttles are frequent and efficient.
Fleet & Vehicle Condition
The Enterprise fleet is vast, modern, and meticulously maintained. It ranges from economy cars to luxury vehicles, SUVs, and trucks. The company's rigorous 12-point safety check and "Clean Pledge" ensure vehicles are in top condition and sanitized for every renter.
Pricing & Value
Pricing is competitive, especially for weekly rentals and off-airport locations. While airport locations can include surcharges, the overall value is high due to the included services, extensive network, and vehicle quality. They frequently offer discounts for affiliations (like AAA) and weekend specials.
Pros & Cons
Pros
- ✓Unmatched "We'll pick you up" complimentary local shuttle service
- ✓World's largest and most accessible network (9,500+ locations)
- ✓Exceptionally well-maintained and clean fleet
- ✓Strong reputation for customer service and satisfaction
- ✓Wide variety of vehicles including trucks and vans
Cons
- ✗Airport locations can have premium pricing and fees
- ✗Young renter fees can be very high (under 25)
- ✗Additional driver fees sometimes apply
- ✗Upselling at the counter can be persistent
Final Verdict
Outstanding Global Leader in Car Rental
Enterprise Rent-A-Car sets the global standard for car rental excellence. Its combination of an unparalleled service commitment, massive and convenient network, and a top-quality fleet makes it the go-to choice for millions. While budget-conscious travelers might find slightly lower upfront prices elsewhere, the reliability, service, and overall experience provided by Enterprise offer superior value and peace of mind for most rental needs.