AUTODOC

AUTODOC offers one of the most comprehensive automotive parts inventories in Europe, with over 4 million parts covering virtually every make and model. The platform features daily discounts and promotional offers, with many customers reporting that prices through the AUTODOC mobile app can be even lower than on their main website.

While the company maintains competitive pricing, some customers have reported experiencing dynamic pricing where items in shopping carts may change price before checkout. AUTODOC has addressed these concerns by explaining that discounts change daily as they strive to offer the most affordable prices.

AUTODOC provides a user-friendly shopping experience through both their website and mobile application. The interface is generally clear and easy to navigate, though some users have reported occasional technical issues with images not displaying properly after updates. These issues are typically resolved in subsequent updates.

Customer service receives mixed but generally positive feedback, with many customers reporting "lightning fast" response times through the in-app help system. The company has implemented streamlined processes for international orders, particularly for VAT handling in countries like Norway, where they now charge and pay VAT directly to customs, eliminating the need for customers to pay upon delivery.

AUTODOC offers reliable international shipping across Europe, with typical delivery times ranging from a few days to a week depending on the destination. Order tracking is comprehensive and easily accessible through the app, providing customers with regular updates on their shipment progress.

Some customers have noted that shipping costs can be relatively high, particularly for smaller orders, though this is generally expected for international shipments from Germany to other European countries. The company has been praised for their handling of order modifications, with customer service able to add items to existing orders even after placement.